Here are some of the most common questions from our community. Can’t find yours? We’re a message away.
What is your return policy?
1. Returns at a Glance
Damaged / defective product
3 days
Any condition — free return
Opened/used cosmetics or skincare
Not accepted
Hygiene & safety — no exceptions
Sale / promotional items
Not accepted
No returns or exchanges
How long does shipping take?
All orders typically ship in between 3 and 5 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP.
If you’re experiencing a delay in your order, please get in touch with us, and we will do our best to sort you out!
Estimated shipping times are as below:
Within the KSA: 1-3 business days
Rest of the GCC : 3-7 business days
Do you ship internationally?
Yes, we ship worldwide
Are all products authentic?
Yes, we guarantee that all of our J-beauty products are 100% authentic and trustworthy.
We work exclusively with J-beauty brands, official brand suppliers, and distributors.
What payment methods do you accept?
We accept all major credit and debit cards. We also offer Cash on Delivery (COD) within the KSA, as well as flexible payment options through Tabby.
