Here are some of the most common questions from our community. Can’t find yours? We’re a message away.
What is your return policy?
1. Returns at a Glance
Damaged / defective product
3 days
Any condition — free return
Opened/used cosmetics or skincare
Not accepted
Hygiene & safety — no exceptions
Sale / promotional items
Not accepted
No returns or exchanges
How long does shipping take?
All orders typically ship in between 3 and 5 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP.
If you’re experiencing a delay in your order, please get in touch with us, and we will do our best to sort you out!
Estimated shipping times are as below:
Within the KSA: 1-3 business days
Rest of the GCC : 3-7 business days
Do you ship internationally?
Yes, we ship worldwide
Are all products authentic?
Yes, we guarantee that all of our J-beauty products are 100% authentic and trustworthy.
We work exclusively with J-beauty brands, official brand suppliers, and distributors.
What payment methods do you accept?
We accept all major credit and debit cards (Visa -Master card - Mada) We also offer Cash on Delivery (COD) within the KSA, as well as flexible payment options through Tabby.
