Refund policy
Last updated: 23 July 2026
1. Overview
Unopened, sealed and unused products may be returned within 7 days of delivery in accordance with the Saudi E-Commerce Law — return shipping (SAR 22 within Saudi Arabia, or SAR 45 for GCC orders, as these are international returns) is borne by the customer and deducted from the refund. Damaged or defective products are always returned free of charge. For hygiene and safety, cosmetics and personal care products that have been opened or used cannot be returned or exchanged. All return windows run from the date of delivery — not the date of purchase.
2. Returns at a Glance
| Scenario | Window | Condition |
|---|---|---|
| Damaged / defective product | 7 days | Free return — J Beauty Arabia covers return shipping |
| Unopened, sealed & unused product (change of mind) | 7 days | Original sealed condition — return shipping borne by the customer and deducted from the refund: SAR 22 within KSA · SAR 45 for GCC (international return) |
| Opened / used cosmetics or skincare | Not accepted | Hygiene & safety — no exceptions |
| Sale / promotional items | Not accepted | No change-of-mind returns; damaged or defective items remain covered by the standard 7-day policy |
Beauty devices may be returned within 7 days of delivery provided they are unopened, unused, and in original condition with original packaging and all accessories.
3. How to Submit a Return
Step 1: Email customersupport@jbeautyarabia.com with your order number, reason for return, and photos of the product.
Step 2: Our team reviews and responds within 2 business days with approval and return instructions.
Step 3: Pack the item in its original packaging — do not remove tags or alter packaging.
Step 4: Ship to the address provided, or await our arranged collection for defective returns.
Returns submitted without prior approval will not be accepted.
4. Refunds
Refunds are processed after the returned product reaches us and its condition is confirmed — this may take up to 10 business days. Card payments are refunded to your store wallet or your bank account (your choice). Cash-on-delivery payments are refunded as store wallet balance for use on future orders.
5. Cancellations
If your order has not yet been dispatched, you may cancel it at no charge — contact us immediately at customersupport@jbeautyarabia.com with your order number, and a full refund will be processed within 7 business days. Once dispatched, an order cannot be cancelled; eligible items may be returned under the standard return policy after delivery.
6. Order Shows Delivered But Not Received
Please contact us within 7 days of the stated delivery date at customersupport@jbeautyarabia.com. We will investigate with our delivery partner and arrange a replacement or refund where appropriate.
7. Contact
Email: customersupport@jbeautyarabia.com
Website: www.jbeautyarabia.com
J Beauty Arabia — operated from the Kingdom of Saudi Arabia. KSA VAT Reg. No. 314496632100003. Prices include 15% VAT per ZATCA regulations.
