Rohto Mentholatum – JBeauty Arabia

Free Express Shipping For All KSA Orders above 250SAR

Questions, answered gently.

Here are some of the most common questions from our community. Can’t find yours? We’re a message away.

What is your return policy?

1. Returns at a Glance

Damaged / defective product

3 days

Any condition — free return

Opened/used cosmetics or skincare

Not accepted

Hygiene & safety — no exceptions

Sale / promotional items

Not accepted

No returns or exchanges

How long does shipping take?

All orders typically ship in between 3 and 5 business days. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured, we try our best to get your order to you ASAP.

If you’re experiencing a delay in your order, please get in touch with us, and we will do our best to sort you out!

Estimated shipping times are as below:

Within the KSA: 1-3 business days

Rest of the GCC : 3-7 business days

Do you ship internationally?

Yes, we ship worldwide

Are all products authentic?

Yes, we guarantee that all of our J-beauty products are 100% authentic and trustworthy.

We work exclusively with J-beauty brands, official brand suppliers, and distributors.

What payment methods do you accept?

We accept all major credit and debit cards. We also offer Cash on Delivery (COD) within the KSA, as well as flexible payment options through Tabby.

Helping Center

customersupport@jbeautyarabia.com

Email

customersupport@jbeautyarabia.com

Direct Call

+966538426634

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